Oyen Pet Wellness / Preventive Care Plan — Discontinued (October 2024)
Managing Pet Hair: Tips & HEPA Filter Guide
Pet Insurance (General)
[Announcement] Increasing Coverage Limit effective 11 November 2024
Billing and Payment
My Policy is Overdue, What Should I Do?
Policy Information and Guide
Key Changes to Oyen Policy Wording (May 2024)
Pet Insurance (General)
Can I insure pets other than cats and dogs?
Policy Information and Guide
Can I upgrade or downgrade my Oyen plan?
Policy Information and Guide
Can I transfer my pet insurance to another pet or owner?
Policy Information and Guide
Can I Create an Oyen Account Before Buying?
Policy Information and Guide
Can I cancel my Oyen Insurance or Takaful Kucing Plan?
Pet Insurance (General)
Are all cat and dog breeds covered?
Claims
How do I check on the status of my claim?
Pet Insurance (General)
How are pet insurance premiums calculated?
Pet Insurance (General)
Why is Oyen pricing pet insurance based on age and breed?
Billing and Payment
What is Auto-Renewal and How Does it Work?
Billing and Payment
What is the transaction cost?
Claims
How do I submit a claim and how long does it take?
Billing and Payment
Important 8% SST Updates to Pet Insurance
Pet Insurance (General)
Are vaccine-preventable illnesses covered under pet insurance?
Policy Information and Guide
Is it true Oyen's Pet Insurance prices are changing?
Pet Insurance (General)
Can I Transfer My MSIG Plan to Oyen?
Billing and Payment
What is Buy Back/Subscribe Back?
Pet Insurance (General)
What does Oyen Insurance policy cover?
Policy Information and Guide
What is a policy period?
Pet Insurance (General)
Pet Insurance Waiting Period: How It Works
Pet Insurance (General)
What are the exclusions for my pet insurance policy?
Pet Insurance (General)
Congenital & Hereditary Condition Exclusions
What question is your article answering?
Billing and Payment
Why am I seeing the full price when I only want to pay for monthly?
Pet Insurance (General)
How do I request for edits or amendments to my Oyen insurance policy?
Takaful Kucing (EN)
Oyen Takaful Kucing vs Oyen Cat Insurance
Takaful Kucing (EN)
Do you offer any other products?
Takaful Kucing (EN)
Does the Oyen Takaful Kucing plan cover euthanasia and burial cost?
Takaful Kucing (EN)
I have not received my Takaful Certificate yet after 1 working day.
Takaful Kucing (EN)
Can I change from Oyen Cat Insurance to Oyen Takaful Kucing
Takaful Kucing (EN)
How long does it take to get my claim reimbursed?
Takaful Kucing (EN)
Cat Already Sick? Can I Join Takaful & Claim?
Takaful Kucing (EN)
Can I know more about 'Treatment of Small Amount'?
Takaful Kucing (EN)
Add Cat Vaccine Card After Subscribing Takaful?
Takaful Kucing (EN)
What are the criteria for my pet to be eligible for Oyen Takaful Kucing?
Takaful Kucing (EN)
Where can I enter the referral code?
Takaful Kucing (EN)
Do you store customer's credit card information?
Takaful Kucing (EN)
Documents to Prove Cat Ownership for Takaful
Takaful Kucing (EN)
What is a Pre-Existing Condition?
Takaful Kucing (EN)
Do I have to be Muslim to participate in Oyen Takaful?
Takaful Kucing (EN)
Can all breeds of cats be covered?
Takaful Kucing (EN)
Can I upgrade or downgrade my Oyen Takaful Kucing plan?
Takaful Kucing (EN)
How much does the certificate (contribution) cost?
Takaful Kucing (EN)
Can I cancel my Oyen Takaful Kucing certificate?
Takaful Kucing (EN)
What is a vet medical ID?
Takaful Kucing (EN)
Create Oyen Account Before Subscribing Takaful?
Takaful Kucing (EN)
Can I claim from my visit to any vet clinic in Malaysia?
Takaful Kucing (EN)
How will I get compensated?
Takaful Kucing (EN)
Why do I need Oyen Takaful Kucing?
Takaful Kucing (EN)
To whom will I be making the contribution and how will it be processed?
Takaful Kucing (EN)
Takaful Contribution: Monthly or Annual?
Takaful Kucing (EN)
Do I need to get Oyen's approval before I seek vet treatment?
Claims
Why do you need my bank account information?
Takaful Kucing (EN)
Why Submit Vet Docs & Photos for Takaful Kucing?
Takaful Kucing (EN)
How to Claim Vet Costs & Documents Needed
Takaful Kucing (EN)
Can I Change My Takaful Plan Mid-Certificate?
Takaful Kucing (EN)
What does a third party liability cover?
Takaful Kucing (EN)
How do I claim for burial cost?
Takaful Kucing (EN)
What is the the deductible in Oyen Takaful Kucing?
What question is your article answering?
Pet Insurance (General)
What Supplements Are Not Covered Under Pet Insurance? And Why?
Policy Information and Guide
How do I cancel my Oyen Insurance Plan?
Policy Information and Guide
Can I cancel my Oyen Insurance Plan?
Can I extend my single-trip plan midway during my trip?
Are there any age restrictions for purchasing an annual plan?
How is an annual plan different from a single-trip plan?
Dog Insurance
Documents to Prove Dog Ownership for Insurance
How is the term "Pet" defined in the policy wording?
Trip Curtailment: How It Covers Your Pet
How is the term "Family Member" defined in the policy wording?
If I have more questions, who can I contact?
Where can I get my official policy document or insurance certificate?
Who Do I Pay My Insurance Premium To?
Billing and Payment
How can I change my monthly payment method?
How much does the insurance (premium) cost?
Claims
What if I have both co-payment and deductibles?
Policy Information and Guide
How to update my pet owner profile?
Policy Information and Guide
How to Update Pet Details & Dog Microchip ID
Billing and Payment
How to update my bank details to receive my claims reimbursement?
Policy Information and Guide
How do I upload my pet cat's vet ID and pet photo?
Pet Insurance (General)
What is a deductible in Oyen Pet Insurance?
Policy Information and Guide
When will I receive my renewal notification?
Billing and Payment
Can I switch to monthly payment at time of renewal?
Policy Information and Guide
No Claim Discount: How to Qualify with Oyen
Billing and Payment
What is the terms and conditions for monthly payment?
Billing and Payment
Can I change monthly to annual premium mid term of my policy?
Billing and Payment
What are pre-authorisation charges? How much do you charge?
Cat Insurance
Do I need to microchip my cat to qualify for insurance?
Billing and Payment
Why did my monthly deduction fail, and how can I solve it?
Policy Information and Guide
How can I renew my policy at the end of the 1 year period?
Billing and Payment
What payment method do you accept?
Claims
Claim Rejected? How to Appeal the Decision
Pet Insurance (General)
Oyen Referral Bonus: How It Works
Cat Insurance
Submit Cat Vet Docs After Buying the Policy?
Pet Insurance (General)
Does My Pet Need a Medical Exam for Insurance?
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Policy Information and Guide

Key Changes to Oyen Policy Wording (May 2024)
Can I upgrade or downgrade my Oyen plan?
Can I transfer my pet insurance to another pet or owner?
Can I Create an Oyen Account Before Buying?
Can I cancel my Oyen Insurance or Takaful Kucing Plan?
Is it true Oyen's Pet Insurance prices are changing?
What is a policy period?
How do I cancel my Oyen Insurance Plan?
Can I cancel my Oyen Insurance Plan?
How to update my pet owner profile?
How to Update Pet Details & Dog Microchip ID
How do I upload my pet cat's vet ID and pet photo?
When will I receive my renewal notification?
No Claim Discount: How to Qualify with Oyen
How can I renew my policy at the end of the 1 year period?
Renewing Pet Insurance: Will My Premium Change?
Can I transfer my old policy from my current pet to a new pet?
Moving House? Update Your Pet Insurance Address
Where can I get my official policy or Oyen Takaful Kucing certificate?
Can I transfer my policy to the new pet owner?
Can I change my plan before the end of my policy/certificate period?
Can I upgrade or downgrade my plan after I have purchased the policy?
What is the certificate or policy effective date?

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About Us
Pet Insurance (General)
Cat Insurance
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Dog Insurance
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Oyen® Pet Insurance and Takaful Kucing is a digital-first insurance agency for consumer insurance products like pet insurance in Malaysia.

We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).

Riskflow Sdn Bhd (1401523-D):
Formerly known as Oyen Sdn Bhd
Suite 3.19 (North Block), The Ampwalk, 218 Jalan Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
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t: +6016 299 6840 (9am-5pm, Mon to Fri)
email: hello@oyen.my

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