Can Oyen recover details from my old pet profile?

If your pet's details seem to have moved to a new profile, or you are worried that an old profile is empty, please message us before starting over.

In most cases, the better route is not to create a completely new empty pet profile. If you are continuing cover for the same pet, we usually recommend buying back or continuing the correct policy route instead of starting a brand new profile from scratch. This helps avoid confusion with your pet's history, past documents, and claim records.

If there is an unusual reason a new profile really has to be created, do not worry. We can help recover the old details and update them into your account where possible.

Send us your policy ID, your pet's name, and the email address or phone number linked to your Oyen account, and we will check the best way to fix it.