My claim says paid but I haven't received the money yet

If your claim status shows Paid but the money is not in your account yet:

• Paid means the insurer has released the payment. It can take 3 to 5 working days to reach your bank.
• Check the bank account on file is correct and active. Wrong or closed account details are the most common cause of delay.
• Have your claim ID, the paid date, and the payout amount ready.
• If it has been more than 5 working days since the paid date and nothing has arrived, message us with those details and we will escalate to finance.