We're Oyen

No Forms,
Fuss-Free Claims

Filing an insurance claim can be a headache but Oyen strives to make the process so simple that you can focus on caring for your pet.

We reimburse your claims for visits at any registered veterinary clinics in Malaysia.

* Policy terms and conditions apply

We care about every single pet claim


Easy and Paperless Submission

Forget about filing up physical forms and focus on your pet who needs you more. All claims will be handled digitally. No paperwork needed.

Once Approved, Quick Payout

Once your claim is approved, we will reimburse within 3 - 5 working days.

Nationwide Coverage

Visit any Registered Vet Clinic in Malaysia, get the vet receipt and file your claim with us.

Simple Steps to Claim

The more complete your documents are, the quicker we can process your claims. It is important that the right information is on the vet receipts. Make sure you file your claim within 7 days of your pet's clinic visit. Also, don't forget to update your bank account information in your Oyen account.

1Book an Appointment

When your pet needs medical attention, visit any veterinary clinics in Malaysia. Double check if the treatment is covered under Oyen Pet Insurance.

Reimbursement rate for vet medical claim is 90%

2Get Complete Vet Receipts

After the treatment, be sure to get an itemised vet receipt from your vet. Details to be included are pet's name, pet owner's name, date of treatment and for pet dog, your pet dog's microchip ID.

3Upload and Submit!

Login to your Oyen user dashboard, and click on "Claims" Tab. Fill in all the requested information, upload photos of the receipt and any other relevant documents or photos.

Then, click "Submit"! You will receive an email notification for your claims submission.

4Once Approved, Get Paid!

You are all set! Our Oyen Care Specialist will compile your submission and will notify MSIG accordingly.

It will take approximately, 3 - 5 working days for your claims to be approved. Following that, MSIG will make payment to your bank account directly.