No Forms, Fuss-Free Claims

Filing an insurance claim can be a headache but Oyen strives to make the process so simple. We reimburse your claims for visits at any registered veterinary clinics in Malaysia.

We care about every single pet claim

All claims will be submitted and handled digitally by our team. No paperwork needed.
Once your claim is approved, we will reimburse within 3-5 working days.
Visit any Registered Vet Clinic in Malaysia, get the vet receipt and file your claim with us.

Simple steps to claim

The more complete your documents are, the quicker we can process your claims. It is important that the right information is on the vet receipts.
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1

Book an appointment

When your pet needs medical attention, visit any veterinary clinics in Malaysia. Double check if the treatment is covered under Oyen Pet Insurance.

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2

Get complete vet receipts

After the treatment, be sure to get an itemised vet receipt from your vet. Details to be included are pet's name, pet owner's name, date of treatment and for pet dog, your pet dog's microchip ID.

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3

Upload and submit

Login to your Oyen user dashboard, and click on "Claims" Tab. Fill in all the requested information, upload photos of the receipt and any other relevant documents or photos. Then, click "Submit"! You will receive an email notification for your claims submission.

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Once approved, get paid!

You are all set! Our Oyen Care Specialist will compile your submission and will notify MSIG accordingly. It will take approximately, 3-5 working days for your claims to be approved. Following that, MSIG will make payment to your bank account directly.

Get your furkid a pawrfect plan today!

Get started by taking our eligibility quiz within 5 minutes and we’ll get your furkid the pawrfect plan.

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