Pet Insurance (General)
在马来西亚买宠物保险前要问的问题（以及我们的答案）
Pet Insurance (General)
Soalan untuk ditanya sebelum beli insurans haiwan peliharaan di Malaysia (dan jawapan kami)
Pet Insurance (General)
宠物保险：投保前的直白解答
Pet Insurance (General)
Insurans haiwan peliharaan: jawapan terus terang sebelum anda beli
Pet Insurance (General)
Oyen 宠物保险适合我的宠物吗？
Pet Insurance (General)
Adakah insurans haiwan peliharaan Oyen sesuai untuk haiwan saya?
Pet Insurance (General)
Oyen 可靠吗？我们是谁，谁支付您的索赔
Pet Insurance (General)
Adakah Oyen sah (legit)? Siapa kami dan siapa yang bayar tuntutan anda
Pet Insurance (General)
Questions to ask before buying pet insurance in Malaysia (and our answers)
Pet Insurance (General)
Is Oyen pet insurance right for my pet?
Pet Insurance (General)
Is Oyen legit? Who we are and who pays your claims
Claims
Can I claim for it? A to Z of common conditions and treatments
Pet Insurance (General)
Are vet check-ups and health screenings covered?
Pet Insurance (General)
Is Oyen lifetime cover? Age limits for older cats and dogs
Pet Insurance (General)
Pet insurance: straight answers before you buy
Pet Insurance (General)
Understand your Oyen pet insurance coverage
Pet Insurance (General)
Are alternative therapy, physiotherapy, or rehab treatments covered?
Claims
Are specialist visits and second opinions covered?
Billing and Payment
How do I get a receipt or e-invoice for my premium?
Policy Information and Guide
I got another pet. How do I add them?
Policy Information and Guide
Can Oyen recover details from my old pet profile?
Pet Insurance (General)
Is dental treatment covered?
Policy Information and Guide
My pet has an ongoing condition. Will it still be covered when I renew?
Pet Insurance (General)
How much can I claim in a year? Your annual limit explained
Billing and Payment
Can my remaining premium be taken out of my claim payout instead?
Billing and Payment
How is my outstanding premium balance calculated?
Billing and Payment
Why must I settle my remaining instalments before my claim payout?
Policy Information and Guide
My premium went up, but a past condition still uses the old limit. Why?
Dog Insurance
What if I do not want to microchip my dog?
Claims
Why do I need to reactivate an old policy to resubmit a claim?
Billing and Payment
How do I use my renewal or referral cashback code?
Policy Information and Guide
Where can I find my renewal notice and premium details?
Billing and Payment
Can I pay manually if my monthly auto-debit fails?
Billing and Payment
Why was I charged for several months at once?
Policy Information and Guide
Why did my renewal premium increase, and why was a deductible added?
Claims
Can I use the same bill for two claims?
Pet Insurance (General)
Is this condition covered? Quick answers on common conditions
Claims
How do I cancel or retract a submitted claim?
Billing and Payment
How long do refunds take, and how do I confirm mine is processed?
Policy Information and Guide
I can't log in or didn't get my verification email: what do I do?
Policy Information and Guide
How long until my policy is active after I pay?
Policy Information and Guide
Can I remove my deductible at renewal?
Claims
Where can my reimbursement be paid? (Bank account requirements)
Cat Insurance
Is FIP (Feline Infectious Peritonitis) covered?
Claims
How do I submit claims for multiple conditions, visits, or vets?
Policy Information and Guide
My pet has passed away. What happens to my claim and policy?
Claims
My claim was rejected. What can I do?
Claims
Why can't I claim on an unpaid bill, booking receipt, or deposit?
Claims
How is my claim payout worked out?
Claims
Why is my claim on hold, and how can I help?
Claims
My claim says paid but I haven't received the money yet
Pet Insurance (General)
Can I use my Oyen pet insurance at a vet clinic in Singapore?
Takaful Kucing (closed to new sign-ups)
Oyen Takaful Kucing: Discontinuation Update (Effective 5 May 2026)
Oyen Pet Wellness / Preventive Care Plan: Discontinued (October 2024)
Pet Insurance (General)
[Announcement] Increasing Coverage Limit effective 11 November 2024
Billing and Payment
My Policy is Overdue, What Should I Do?
Policy Information and Guide
Key Changes to Oyen Policy Wording (May 2024)
Policy Information and Guide
Can I upgrade or downgrade my Oyen plan?
Policy Information and Guide
Can I transfer my pet insurance to another pet or owner?
Policy Information and Guide
Can I Create an Oyen Account Before Buying?
Policy Information and Guide
Can I cancel my Oyen Pet Insurance plan?
Pet Insurance (General)
Are all cat and dog breeds covered?
Claims
How do I check on the status of my claim?
Pet Insurance (General)
How are pet insurance premiums calculated?
Pet Insurance (General)
Why is Oyen pricing pet insurance based on age and breed?
Billing and Payment
What is Auto-Renewal and How Does it Work?
Billing and Payment
What is the transaction cost?
Claims
How claims work, step by step
Billing and Payment
Important 8% SST Updates to Pet Insurance
Pet Insurance (General)
Are vaccine-preventable illnesses covered under pet insurance?
Policy Information and Guide
Is it true Oyen's Pet Insurance prices are changing?
Pet Insurance (General)
Can I Transfer My MSIG Plan to Oyen?
Billing and Payment
What is Buy Back/Subscribe Back?
Pet Insurance (General)
What does Oyen Insurance policy cover?
Policy Information and Guide
What is a policy period?
Pet Insurance (General)
Pet Insurance Waiting Period: How It Works
Pet Insurance (General)
What are the exclusions for my pet insurance policy?
Pet Insurance (General)
Congenital & Hereditary Condition Exclusions
Billing and Payment
Why am I seeing the full price when I only want to pay for monthly?
Pet Insurance (General)
How do I request for edits or amendments to my Oyen insurance policy?
Takaful Kucing (closed to new sign-ups)
What is a certificate effective date?
Takaful Kucing (closed to new sign-ups)
Can I cover pets other than cats?
Takaful Kucing (closed to new sign-ups)
Where can I get my official Oyen Takaful Kucing certificate?
Takaful Kucing (closed to new sign-ups)
Who is Oyen?
Takaful Kucing (closed to new sign-ups)
Oyen Takaful Kucing vs Oyen Cat Insurance
Takaful Kucing (closed to new sign-ups)
What is Oyen's operation hour?
Takaful Kucing (closed to new sign-ups)
Do you offer any other products?
Takaful Kucing (closed to new sign-ups)
Does the Oyen Takaful Kucing plan cover euthanasia and burial cost?
Takaful Kucing (closed to new sign-ups)
I have not received my Takaful Certificate yet after 1 working day.
Takaful Kucing (closed to new sign-ups)
Can I change from Oyen Cat Insurance to Oyen Takaful Kucing
Takaful Kucing (closed to new sign-ups)
How long does it take to get my claim reimbursed?
Takaful Kucing (closed to new sign-ups)
Cat Already Sick? Can I Join Takaful & Claim?
Takaful Kucing (closed to new sign-ups)
Can I know more about 'Treatment of Small Amount'?
Takaful Kucing (closed to new sign-ups)
Add Cat Vaccine Card After Subscribing Takaful?
Takaful Kucing (closed to new sign-ups)
What are the criteria for my pet to be eligible for Oyen Takaful Kucing?
Takaful Kucing (closed to new sign-ups)
Where can I enter the referral code?
Takaful Kucing (closed to new sign-ups)
Do you store customer's credit card information?
Takaful Kucing (closed to new sign-ups)
Documents to Prove Cat Ownership for Takaful
Takaful Kucing (closed to new sign-ups)
What is a Pre-Existing Condition?
Takaful Kucing (closed to new sign-ups)
Do I have to be Muslim to participate in Oyen Takaful?
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Pet Insurance (General)

在马来西亚买宠物保险前要问的问题（以及我们的答案）
Soalan untuk ditanya sebelum beli insurans haiwan peliharaan di Malaysia (dan jawapan kami)
宠物保险：投保前的直白解答
Insurans haiwan peliharaan: jawapan terus terang sebelum anda beli
Oyen 宠物保险适合我的宠物吗？
Adakah insurans haiwan peliharaan Oyen sesuai untuk haiwan saya?
Oyen 可靠吗？我们是谁，谁支付您的索赔
Adakah Oyen sah (legit)? Siapa kami dan siapa yang bayar tuntutan anda
Questions to ask before buying pet insurance in Malaysia (and our answers)
Is Oyen pet insurance right for my pet?
Is Oyen legit? Who we are and who pays your claims
Are vet check-ups and health screenings covered?
Is Oyen lifetime cover? Age limits for older cats and dogs
Pet insurance: straight answers before you buy
Understand your Oyen pet insurance coverage
Are alternative therapy, physiotherapy, or rehab treatments covered?
Is dental treatment covered?
How much can I claim in a year? Your annual limit explained
Is this condition covered? Quick answers on common conditions
Can I use my Oyen pet insurance at a vet clinic in Singapore?
[Announcement] Increasing Coverage Limit effective 11 November 2024
Are all cat and dog breeds covered?
How are pet insurance premiums calculated?
Why is Oyen pricing pet insurance based on age and breed?
Are vaccine-preventable illnesses covered under pet insurance?
Can I Transfer My MSIG Plan to Oyen?
What does Oyen Insurance policy cover?
Pet Insurance Waiting Period: How It Works
What are the exclusions for my pet insurance policy?
Congenital & Hereditary Condition Exclusions
How do I request for edits or amendments to my Oyen insurance policy?
What Supplements Are Not Covered Under Pet Insurance? And Why?
What is a deductible in Oyen Pet Insurance?
Oyen Referral Bonus: How It Works
Does My Pet Need a Medical Exam for Insurance?
Can I buy a pet insurance for someone else? Or for a stray cat or dog?
I don't know the exact age of my pet, what can I do?
How much does the Oyen Pet Insurance or Certificate cost?
What is a vet medical ID?
Pet Eligibility Criteria for Oyen Insurance
I have more than 1 pet, can I buy a group pet insurance policy?
What is a pre-existing condition?
How do I receive Oyen's free microchip (for pet dogs)?
Who Do I Pay My Premium/Contribution To?
Can I get coverage if my pet is already injured or sick?
Does the plan cover euthanasia and burial cost?
Create Oyen Account Before Buying Insurance?
What is a co-payment?
Why do I need pet insurance?
What does third party liability insurance cover?
Can I add my pet's microchip number after I purchase the policy?
Can I insure pets other than cats and dogs?

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About Us
Pet Insurance (General)
Cat Insurance
Takaful Kucing (closed to new sign-ups)
Dog Insurance
Policy Information and Guide
Billing and Payment
Claims
Made with love by Oyen®

Oyen® Pet Insurance is a digital-first insurance agency for consumer insurance products like pet insurance in Malaysia.

We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).

Emerge Insurtech (M) Sdn Bhd (202101001225):
Formerly known as Oyen Sdn Bhd
Level 28, GTower, Jalan Tun Razak,50450 Kuala Lumpur, Malaysia
‍
t: +6016 299 6840 (9am-5pm, Mon to Fri)
email: hello@oyen.my

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