Takaful Kucing (EN)
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Congenital & Hereditary Condition Exclusions
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Takaful Kucing (EN)
What is a certificate effective date?
Takaful Kucing (EN)
Can I cover pets other than cats?
Takaful Kucing (EN)
Where can I get my official Oyen Takaful Kucing certificate?
Takaful Kucing (EN)
Who is Oyen?
Takaful Kucing (EN)
Oyen Takaful Kucing vs Oyen Cat Insurance
Takaful Kucing (EN)
What is Oyen's operation hour?
Takaful Kucing (EN)
Do you offer any other products?
Takaful Kucing (EN)
Does the Oyen Takaful Kucing plan cover euthanasia and burial cost?
Takaful Kucing (EN)
I have not received my Takaful Certificate yet after 1 working day.
Takaful Kucing (EN)
Can I change from Oyen Cat Insurance to Oyen Takaful Kucing
Takaful Kucing (EN)
How long does it take to get my claim reimbursed?
Takaful Kucing (EN)
Cat Already Sick? Can I Join Takaful & Claim?
Takaful Kucing (EN)
Can I know more about 'Treatment of Small Amount'?
Takaful Kucing (EN)
Add Cat Vaccine Card After Subscribing Takaful?
Takaful Kucing (EN)
What are the criteria for my pet to be eligible for Oyen Takaful Kucing?
Takaful Kucing (EN)
Where can I enter the referral code?
Takaful Kucing (EN)
Do you store customer's credit card information?
Takaful Kucing (EN)
Documents to Prove Cat Ownership for Takaful
Takaful Kucing (EN)
What is a Pre-Existing Condition?
Takaful Kucing (EN)
Do I have to be Muslim to participate in Oyen Takaful?
Takaful Kucing (EN)
Can all breeds of cats be covered?
Takaful Kucing (EN)
Can I upgrade or downgrade my Oyen Takaful Kucing plan?
Takaful Kucing (EN)
How much does the certificate (contribution) cost?
Takaful Kucing (EN)
Can I cancel my Oyen Takaful Kucing certificate?
Takaful Kucing (EN)
What is a vet medical ID?
Takaful Kucing (EN)
Create Oyen Account Before Subscribing Takaful?
Takaful Kucing (EN)
Can I claim from my visit to any vet clinic in Malaysia?
Takaful Kucing (EN)
How will I get compensated?
Takaful Kucing (EN)
Why do I need Oyen Takaful Kucing?
Takaful Kucing (EN)
To whom will I be making the contribution and how will it be processed?
Takaful Kucing (EN)
Takaful Contribution: Monthly or Annual?
Takaful Kucing (EN)
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Claims
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Takaful Kucing (EN)
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Takaful Kucing (EN)
How to Claim Vet Costs & Documents Needed
Takaful Kucing (EN)
Can I Change My Takaful Plan Mid-Certificate?
Takaful Kucing (EN)
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Takaful Kucing (EN)
How do I claim for burial cost?
Takaful Kucing (EN)
What is the the deductible in Oyen Takaful Kucing?
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Pet Insurance (General)
What Supplements Are Not Covered Under Pet Insurance? And Why?
Policy Information and Guide
How do I cancel my Oyen Insurance Plan?
Policy Information and Guide
Can I cancel my Oyen Insurance Plan?
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Are there any age restrictions for purchasing an annual plan?
How is an annual plan different from a single-trip plan?
Dog Insurance
Documents to Prove Dog Ownership for Insurance
How is the term "Pet" defined in the policy wording?
Trip Curtailment: How It Covers Your Pet
How is the term "Family Member" defined in the policy wording?
If I have more questions, who can I contact?
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Billing and Payment
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Claims
What if I have both co-payment and deductibles?
Policy Information and Guide
How to update my pet owner profile?
Policy Information and Guide
How to Update Pet Details & Dog Microchip ID
Billing and Payment
How to update my bank details to receive my claims reimbursement?
Policy Information and Guide
How do I upload my pet cat's vet ID and pet photo?
Pet Insurance (General)
What is a deductible in Oyen Pet Insurance?
Policy Information and Guide
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Billing and Payment
Can I switch to monthly payment at time of renewal?
Policy Information and Guide
No Claim Discount: How to Qualify with Oyen
Billing and Payment
What is the terms and conditions for monthly payment?
Billing and Payment
Can I change monthly to annual premium mid term of my policy?
Billing and Payment
What are pre-authorisation charges? How much do you charge?
Cat Insurance
Do I need to microchip my cat to qualify for insurance?
Billing and Payment
Why did my monthly deduction fail, and how can I solve it?
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What is Oyen's operation hour?

Takaful Kucing (EN)

Important update: Oyen Takaful Kucing is being discontinued

As of 5 May 2026, Oyen Takaful Kucing is no longer available for new sign-ups, and renewals will end on 5 July 2026. If you currently hold an active Takaful certificate, your coverage continues unchanged until your certificate's end date. Read the full update

Our customer service team operates from Mondays to Fridays (9 AM to 5 PM), excluding public holidays.

You can reach out to us via WhatsApp +60162996840 or email us at care@oyen.my.

Related articles

Oyen Takaful Kucing: Discontinuation Update (Effective 5 May 2026)
What is a certificate effective date?
Can I cover pets other than cats?
Where can I get my official Oyen Takaful Kucing certificate?
Who is Oyen?
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Oyen® Pet Insurance and Takaful Kucing is a digital-first insurance agency for consumer insurance products like pet insurance in Malaysia.

We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).

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Formerly known as Oyen Sdn Bhd
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