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Adakah Oyen sah (legit)? Siapa kami dan siapa yang bayar tuntutan anda

Pet Insurance (General)

Ya. Oyen ialah jenama insurans haiwan peliharaan milik Emerge Insurtech (M) Sdn Bhd (202101001225), ejen insurans kepada MSIG Insurance (Malaysia) Bhd (197901002705). MSIG ialah syarikat insurans yang mengeluarkan polisi anda dan membayar tuntutan yang diluluskan, dan Oyen membantu anda dengan semua urusan di antaranya.

Siapa kami

Oyen ialah jenama yang anda lihat. Syarikat di sebaliknya ialah Emerge Insurtech (M) Sdn Bhd (202101001225), dahulu dikenali sebagai Oyen Sdn Bhd, dan kami telah menguruskan insurans haiwan peliharaan untuk kucing dan anjing di Malaysia melalui Oyen sejak 2021.

Pejabat kami terletak di Level 28, GTower, Jalan Tun Razak, 50450 Kuala Lumpur.

Siapa buat apa

SiapaPerananMaksudnya untuk anda
MSIG Insurance (Malaysia) Bhd (197901002705)Syarikat insuransMengeluarkan polisi anda dan membayar tuntutan yang diluluskan. Perlindungan, had dan pengecualian anda dinyatakan dalam polisi MSIG dan Helaian Pendedahan Produk (PDS).
Oyen (Emerge Insurtech (M) Sdn Bhd)Ejen insurans MSIGMembantu anda mendaftar, mengurus polisi, serta menyediakan dan membuat susulan tuntutan anda, termasuk berhubung dengan vet anda untuk apa-apa butiran yang diperlukan.

Adakah manfaat saya dilindungi?

Ya. Manfaat di bawah polisi insurans haiwan peliharaan Oyen anda dilindungi oleh PIDM sehingga hadnya. Anda boleh baca cara perlindungan ini berfungsi di laman web PIDM.

Bagaimana wang tuntutan sampai kepada anda

Anda bayar vet dahulu, kemudian hantar tuntutan secara online bersama bil dan nota vet anda. Anda boleh pergi ke mana-mana vet berlesen di Malaysia, sebab kami tiada panel.

Kami bayar terus ke akaun bank anda, biasanya dalam masa 3 hingga 4 minggu. Tuntutan yang mudah dengan dokumen lengkap selalunya dibayar dalam 2 hingga 3 minggu.

Cara semak kami

Anda tak perlu percaya cakap kami saja. Ini cara untuk semak sebelum anda bayar apa-apa:

  • Baca Helaian Pendedahan Produk (PDS). Ini ringkasan MSIG tentang Oyen Pet Insurance, termasuk perlindungan, had dan pengecualian. Baca PDS.
  • Semak siapa yang mengeluarkan polisi anda. Polisi anda dikeluarkan oleh MSIG Insurance (Malaysia) Bhd, bukan oleh Oyen.
  • Semak butiran syarikat kami. Emerge Insurtech (M) Sdn Bhd, nombor pendaftaran 202101001225, dahulu dikenali sebagai Oyen Sdn Bhd.
  • Semak perlindungan PIDM. Baca cara PIDM melindungi manfaat insurans di pidm.gov.my.
  • Tanya kami apa saja dahulu. Mesej kami sebelum anda beli dan lihat sendiri cara kami menjawab.

Cara hubungi pasukan kami

WhatsApp kami di +60162996840 atau emel care@oyen.my. Pasukan kami boleh bantu soalan tentang pendaftaran, polisi dan tuntutan, dan kalau anda lebih suka berbincang dengan seseorang, minta saja dalam chat.

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Masih tak pasti? WhatsApp kami di +60162996840 dan hantar soalan anda.

Kali terakhir disemak dengan polisi MSIG kami: Oktober 2026.

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在马来西亚买宠物保险前要问的问题（以及我们的答案）
Soalan untuk ditanya sebelum beli insurans haiwan peliharaan di Malaysia (dan jawapan kami)
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Insurans haiwan peliharaan: jawapan terus terang sebelum anda beli
Oyen 宠物保险适合我的宠物吗？
Made with love by Oyen®

Oyen® Pet Insurance is a digital-first insurance agency for consumer insurance products like pet insurance in Malaysia.

We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).

Emerge Insurtech (M) Sdn Bhd (202101001225):
Formerly known as Oyen Sdn Bhd
Level 28, GTower, Jalan Tun Razak,50450 Kuala Lumpur, Malaysia
‍
t: +6016 299 6840 (9am-5pm, Mon to Fri)
email: hello@oyen.my

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