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Do I need to get Oyen's approval before I seek vet treatment?

Claims

No, you do not have to. All you need to do is to ensure that the vet treatment is covered under your certificate if you intend to make your claim.

You can find out more in your certificate or plan overview in your user dashboard. Also, your vet clinic has to be registered in Malaysia.

Related articles

How do I check on the status of my claim?
How do I submit a claim and how long does it take?
Why do you need my bank account information?
What if I have both co-payment and deductibles?
Claim Rejected? How to Appeal the Decision
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Oyen® Pet Insurance and Takaful Kucing is a digital-first insurance agency for consumer insurance products like pet insurance in Malaysia.

We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).

Riskflow Sdn Bhd (1401523-D):
Formerly known as Oyen Sdn Bhd
Suite 3.19 (North Block), The Ampwalk, 218 Jalan Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
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email: hello@oyen.my

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