Why did my monthly deduction fail, and how can I solve it?

A failed charge is usually a quick fix 💛 A charge can fail for simple reasons, such as not enough funds in the account, an expired card, the bank blocking the transaction, or a card limit being reached.

Here's how to fix it: When a plan is significantly overdue, a pop-up with a "Pay Now" button appears in your account. Just click it to clear the overdue amount. This updates your card details so the system can charge you.

The system may not charge immediately, but we track these closely, and it usually clears within about 1 working day. You don't need to edit your card details more than once, unless you see an error message.

To keep your coverage active, please clear the outstanding amount as soon as you can. A lapse in payment can affect your cover.

Still stuck? Send us a message and we'll help you get it sorted 🐾