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Sorry your pet may not be eligible for insurance currently 😞
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We're sorry your claim wasn't successful. The reason is in your claim update email, and if your vet can add more information, such as a detailed medical report, you can ask for a review by replying to that email or WhatsApp us, ideally within 7 days of the claim update. If you need more time to get the report from your clinic, just tell us.
We can't promise the decision will change, but we'll make sure MSIG sees everything. If the claim was closed because information was missing, you can submit it again once you have it. For the common reasons claims are rejected and step-by-step help, see my claim was rejected, what can I do.
Last checked against our MSIG policy: October 2026.
Oyen® Pet Insurance is a digital-first insurance agency for consumer insurance products like pet insurance in Malaysia.
We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).
Emerge Insurtech (M) Sdn Bhd (202101001225):
Formerly known as Oyen Sdn Bhd
Level 28, GTower, Jalan Tun Razak,50450 Kuala Lumpur, Malaysia
t: +6016 299 6840 (9am-5pm, Mon to Fri)
email: hello@oyen.my
