Takaful Kucing (EN)
How to Claim Vet Costs & Documents Needed
Takaful Kucing (EN)
Can I Change My Takaful Plan Mid-Certificate?
Takaful Kucing (EN)
What does a third party liability cover?
Takaful Kucing (EN)
How do I claim for burial cost?
Takaful Kucing (EN)
What is the the deductible in Oyen Takaful Kucing?
Pet Insurance (General)
What Supplements Are Not Covered Under Pet Insurance? And Why?
Policy Information and Guide
How do I cancel my Oyen Insurance Plan?
Dog Insurance
Documents to Prove Dog Ownership for Insurance
Billing and Payment
How can I change my monthly payment method?
Claims
What if I have both co-payment and deductibles?
Policy Information and Guide
How to update my pet owner profile?
Policy Information and Guide
How to update your pet's details and dog microchip ID
Billing and Payment
How to update my bank details to receive my claims reimbursement
Policy Information and Guide
How to upload your cat's vet ID and pet photo
Pet Insurance (General)
What is a deductible in Oyen Pet Insurance?
Policy Information and Guide
When will I receive my renewal notification?
Billing and Payment
Can I switch to monthly payment at the time of renewal?
Policy Information and Guide
No Claim Discount (NCD): how to qualify with Oyen
Billing and Payment
Terms & conditions for monthly payment
Billing and Payment
Can I change from monthly to annual premium mid-term of my policy?
Billing and Payment
What are pre-authorisation charges? How much do you charge?
Cat Insurance
Do I need to microchip my cat to qualify for insurance?
Billing and Payment
Why did my monthly deduction fail, and how can I solve it?
Policy Information and Guide
How can I renew my policy at the end of the 1 year period?
Billing and Payment
What payment methods do you accept?
Claims
Claim Rejected? How to Appeal the Decision
Pet Insurance (General)
Oyen Referral Bonus: How It Works
Cat Insurance
Submit Cat Vet Docs After Buying the Policy?
Pet Insurance (General)
Does My Pet Need a Medical Exam for Insurance?
Billing and Payment
Are there any additional payment transaction or stamp duty fees?
About Us
Who is MSIG Malaysia?
Dog Insurance
Can all breeds of dogs be insured?
Claims
What is the deadline to submit my claims to Oyen?
Policy Information and Guide
Renewing Pet Insurance: Will My Premium Change?
Pet Insurance (General)
Can I buy a pet insurance for someone else? Or for a stray cat or dog?
Pet Insurance (General)
I don't know the exact age of my pet, what can I do?
About Us
How can I reach Oyen?
About Us
What is Oyen's background experience in insurance?
Claims
Do I need to get Oyen's approval before I seek vet treatment?
Dog Insurance
Dog License for Insurance: Is It Required?
Claims
How do I claim for burial cost?
Pet Insurance (General)
How much does the Oyen Pet Insurance or Certificate cost?
Pet Insurance (General)
What is a vet medical ID?
Policy Information and Guide
Can I transfer my old policy from my current pet to a new pet?
Cat Insurance
Why Submit Cat Vet Docs & Photo for Insurance?
Pet Insurance (General)
Pet Eligibility Criteria for Oyen Insurance
Claims
What is a claims reimbursement rate, and how is the claim paid to me?
About Us
Do you offer any other insurance products?
Pet Insurance (General)
I have more than 1 pet, can I buy a group pet insurance policy?
Policy Information and Guide
Moving House? Update Your Pet Insurance Address
Claims
Can I claim from my visit to any vet clinic in Malaysia?
Billing and Payment
Monthly or Annual Premium? Payment Schedule
Dog Insurance
Does the microchip procedure hurt my pet dog?
Policy Information and Guide
Where can I get my official Oyen Pet Insurance policy document?
Cat Insurance
Can all breeds of cats be insured?
Pet Insurance (General)
What is a pre-existing condition?
Dog Insurance
What if my pet dog doesn't have a microchip and there is a claim?
Dog Insurance
Why Dogs Need a Microchip for Pet Insurance
Pet Insurance (General)
How do I receive Oyen's free microchip (for pet dogs)?
Claims
How will I get reimbursed or compensated?
Policy Information and Guide
Can I transfer my policy to the new pet owner?
Billing and Payment
Do you store customer's credit card information?
Pet Insurance (General)
Who Do I Pay My Premium/Contribution To?
Pet Insurance (General)
Can I get coverage if my pet is already injured or sick?
Pet Insurance (General)
Does the plan cover euthanasia and burial cost?
About Us
What is Oyen's operation hour?
About Us
Oyen Pet Insurance vs Buying Direct from MSIG
Pet Insurance (General)
Create Oyen Account Before Buying Insurance?
Pet Insurance (General)
What is a co-payment?
About Us
Who is Oyen?
Policy Information and Guide
Can I change my plan before the end of my policy/certificate period?
Pet Insurance (General)
Why do I need pet insurance?
Pet Insurance (General)
What does third party liability insurance cover?
Billing and Payment
Where can I enter the referral code?
Pet Insurance (General)
Can I add my pet's microchip number after I purchase the policy?
Pet Insurance (General)
Can I insure pets other than cats and dogs?
Policy Information and Guide
What is the certificate or policy effective date?
Cat Insurance
Documents to Prove Cat Ownership for Insurance
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Where can I find my renewal notice and premium details?

Policy Information and Guide

Your renewal information is sent ahead of time so you have room to review it.

  • Timing: we notify you about a month before your policy expires, with your renewal premium.
  • Email: the notice goes to the email on your account. Please check spam and promotions folders too.
  • Dashboard: you can also see your renewal in your Oyen account once it is ready.

If you cannot find your renewal notice or you think the premium shown is not right, message us with your policy ID and we will resend the details and explain any change. We are happy to talk it through, and you will not lose your renewal window while we sort it out.

Related articles

I got another pet. How do I add them?
Can Oyen recover details from my old pet profile?
My pet has an ongoing condition. Will it still be covered when I renew?
My premium went up, but a past condition still uses the old limit. Why?
Where can I find my renewal notice and premium details?
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Oyen® Pet Insurance and Takaful Kucing is a digital-first insurance agency for consumer insurance products like pet insurance in Malaysia.

We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).

Riskflow Sdn Bhd (1401523-D):
Formerly known as Oyen Sdn Bhd
Suite 3.19 (North Block), The Ampwalk, 218 Jalan Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
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t: +6016 299 6840 (9am-5pm, Mon to Fri)
email: hello@oyen.my

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