Pet Insurance (General)
What is a deductible in Oyen Pet Insurance?
Policy Information and Guide
When will I receive my renewal notification?
Billing and Payment
Can I switch to monthly payment at time of renewal?
Policy Information and Guide
Does Oyen provide “No Claim Discount” and how do I qualify for “No Claim Discount”?
Billing and Payment
What is the terms and conditions for monthly payment?
Billing and Payment
Can I change monthly to annual premium mid term of my policy?
Billing and Payment
What are pre-authorisation charges? How much do you charge?
Cat Insurance
Do I need to microchip my cat to qualify for insurance?
Billing and Payment
Why did my monthly deduction fail, and how can I solve it?
Policy Information and Guide
How can I renew my policy at the end of the 1 year period?
Billing and Payment
What payment method do you accept?
Claims
I received my claim update. What happens if it is rejected or I would like to appeal the decision?
Pet Insurance (General)
Do I get a referral bonus if I recommend Oyen to a friend or family member?
Cat Insurance
Can I submit my pet cat's vet medical documentation and photo after I purchase the policy?
Pet Insurance (General)
Does my pet need to go for a medical examination before I can buy them a policy?
Billing and Payment
Are there any additional payment transaction or stamp duty fees?
About Us
Who is MSIG Malaysia?
Dog Insurance
Can all breeds of dogs be insured?
Claims
What is the deadline to submit my claims to Oyen?
Policy Information and Guide
Can I renew my pet insurance policy upon 1 year expiry? Will my premium increase or decrease?
Pet Insurance (General)
Can I buy a pet insurance for someone else? Or for a stray cat or dog?
Pet Insurance (General)
I don't know the exact age of my pet, what can I do?
About Us
What is Oyen's background experience in insurance?
Claims
Do I need to get Oyen's approval before I seek vet treatment?
Dog Insurance
Do I have to get my dog licensed to qualify for insurance? If yes, how can I do so?
Claims
How do I claim for burial cost?
Pet Insurance (General)
How much does the Oyen Pet Insurance or Certificate cost?
Pet Insurance (General)
What is a vet medical ID?
Policy Information and Guide
Can I transfer my old policy from my current pet to a new pet?
Cat Insurance
Why do I have to submit my cat's vet medical documentation and photo to qualify for the insurance?
Pet Insurance (General)
What are the criteria for my pet to be eligible for insurance or Oyen Takaful Kucing?
Pet Insurance (General)
What is a claims reimbursement rate (for vet medical) and how is the claims paid to me?
About Us
Do you offer any other insurance products?
Pet Insurance (General)
I have more than 1 pet, can I buy a group pet insurance policy?
Policy Information and Guide
What happens to my pet insurance policy if I move and have to change my home address?
Claims
Can I claim from my visit to any vet clinic in Malaysia?
Billing and Payment
Do I Pay My Contribution/Premium Monthly or Annually? When Is Payment Due?
Dog Insurance
Does the microchip procedure hurt my pet dog?
Policy Information and Guide
Where can I get my official policy or Oyen Takaful Kucing certificate?
Cat Insurance
Can all breeds of cats be insured?
Pet Insurance (General)
What is a pre-existing condition?
Dog Insurance
What if my pet dog doesn't have a microchip and there is a claim?
Dog Insurance
Why do I have to get microchip for my pet dog to qualify for insurance?
Pet Insurance (General)
How do I receive Oyen's free microchip (for pet dogs)?
Claims
How will I get reimbursed or compensated?
Policy Information and Guide
Can I transfer my policy to the new pet owner?
Billing and Payment
Do you store customer's credit card information?
Pet Insurance (General)
To whom do I pay the insurance premium or contribution, and how is it processed?
Pet Insurance (General)
Can I get coverage if my pet is already injured or sick?
Pet Insurance (General)
Does the plan cover euthanasia and burial cost?
About Us
What is Oyen's operation hour?
About Us
What is the difference in buying Oyen Pet Insurance vs buying directly with MSIG?
Pet Insurance (General)
Can I still create an Oyen account if I am not ready to buy pet insurance yet?
Pet Insurance (General)
What is a co-payment?
About Us
Who is Oyen?
Policy Information and Guide
Can I change my plan before the end of my policy/certificate period?
Policy Information and Guide
Can I upgrade or downgrade my plan after I have purchased the policy?
Pet Insurance (General)
Why do I need pet insurance or Oyen Takaful Kucing?
Pet Insurance (General)
What does third party liability cover?
Billing and Payment
Where can I enter the referral code?
Pet Insurance (General)
Can I add my pet's microchip number after I purchase the policy?
Pet Insurance (General)
Can I insure pets other than cats and dogs?
Policy Information and Guide
What is the certificate or policy effective date?
Cat Insurance
What documents do I have to submit to prove that I am the owner of my cat?
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Do you store customer's credit card information?

Takaful Kucing (EN)

No, we do not store our customers' credit card information. For annual plans, we use Adyen, a global payment firm based in the Netherlands. For monthly transactions, we partner with Curlec, a direct debit provider from Kuala Lumpur, Malaysia.

Both payment gateways ensure transaction security and data protection. All credit card information is encrypted and stored securely by our payment partners.

Please refer to Adyen's and Curlec's respective websites for more information on their security policies.

If you need more help on this, you can WhatsApp us at +60162996840 or email us at care@oyen.my.

Certificate terms and conditions applies

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Can I change from Oyen Cat Insurance to Oyen Takaful Kucing
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Oyen® Pet Insurance and Takaful Kucing is a digital-first insurance agency for consumer insurance products like pet insurance in Malaysia.

We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).

Riskflow Sdn Bhd (1401523-D):
Formerly known as Oyen Sdn Bhd
Suite 3.19 (North Block), The Ampwalk, 218 Jalan Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
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t: +6016 299 6840 (9am-5pm, Mon to Fri)
email: hello@oyen.my

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