Can I transfer my old policy from my current pet to a new pet?

No, a policy covers the pet named on it and can't be transferred to another pet.

Your new pet needs its own policy. You can add them from your Oyen account: log in, click Add Pet and follow the steps. See how to add a pet. A new policy has its own waiting period: accidents are covered from day 1 and illness after 30 days.

If you no longer need the old policy, for example because your pet has passed away or been rehomed, you can cancel it. The cancellation terms are:

• Within 15 days of your policy start date (free look period), with no claim: full refund.
• Annual plan with no claims: pro-rated refund.
• Monthly plan: no refund of premiums already paid.
• If you have a claim that is pending, approved or paid: no refund, and the remaining premium for the policy year is still due.
• Rejected or withdrawn claims don't count as claims for refunds.

Read more: Pet insurance: straight answers before you buy.

If you need more help, you can WhatsApp us at +60162996840 or email us at care@oyen.my.