Pet Insurance (General)
Can I use my Oyen pet insurance at a vet clinic in Singapore?
Takaful Kucing (EN)
Oyen Takaful Kucing: Discontinuation Update (Effective 5 May 2026)
Oyen Pet Wellness / Preventive Care Plan — Discontinued (October 2024)
Managing Pet Hair: Tips & HEPA Filter Guide
Pet Insurance (General)
[Announcement] Increasing Coverage Limit effective 11 November 2024
Billing and Payment
My Policy is Overdue, What Should I Do?
Policy Information and Guide
Key Changes to Oyen Policy Wording (May 2024)
Pet Insurance (General)
Can I insure pets other than cats and dogs?
Policy Information and Guide
Can I upgrade or downgrade my Oyen plan?
Policy Information and Guide
Can I transfer my pet insurance to another pet or owner?
Policy Information and Guide
Can I Create an Oyen Account Before Buying?
Policy Information and Guide
Can I cancel my Oyen Pet Insurance plan?
Pet Insurance (General)
Are all cat and dog breeds covered?
Claims
How do I check on the status of my claim?
Pet Insurance (General)
How are pet insurance premiums calculated?
Pet Insurance (General)
Why is Oyen pricing pet insurance based on age and breed?
Billing and Payment
What is Auto-Renewal and How Does it Work?
Billing and Payment
What is the transaction cost?
Claims
How do I submit a claim and how long does it take?
Billing and Payment
Important 8% SST Updates to Pet Insurance
Pet Insurance (General)
Are vaccine-preventable illnesses covered under pet insurance?
Policy Information and Guide
Is it true Oyen's Pet Insurance prices are changing?
Pet Insurance (General)
Can I Transfer My MSIG Plan to Oyen?
Billing and Payment
What is Buy Back/Subscribe Back?
Pet Insurance (General)
What does Oyen Insurance policy cover?
Policy Information and Guide
What is a policy period?
Pet Insurance (General)
Pet Insurance Waiting Period: How It Works
Pet Insurance (General)
What are the exclusions for my pet insurance policy?
Pet Insurance (General)
Congenital & Hereditary Condition Exclusions
Billing and Payment
Why am I seeing the full price when I only want to pay for monthly?
Pet Insurance (General)
How do I request for edits or amendments to my Oyen insurance policy?
Takaful Kucing (EN)
What is a certificate effective date?
Takaful Kucing (EN)
Can I cover pets other than cats?
Takaful Kucing (EN)
Where can I get my official Oyen Takaful Kucing certificate?
Takaful Kucing (EN)
Who is Oyen?
Takaful Kucing (EN)
Oyen Takaful Kucing vs Oyen Cat Insurance
Takaful Kucing (EN)
What is Oyen's operation hour?
Takaful Kucing (EN)
Do you offer any other products?
Takaful Kucing (EN)
Does the Oyen Takaful Kucing plan cover euthanasia and burial cost?
Takaful Kucing (EN)
I have not received my Takaful Certificate yet after 1 working day.
Takaful Kucing (EN)
Can I change from Oyen Cat Insurance to Oyen Takaful Kucing
Takaful Kucing (EN)
How long does it take to get my claim reimbursed?
Takaful Kucing (EN)
Cat Already Sick? Can I Join Takaful & Claim?
Takaful Kucing (EN)
Can I know more about 'Treatment of Small Amount'?
Takaful Kucing (EN)
Add Cat Vaccine Card After Subscribing Takaful?
Takaful Kucing (EN)
What are the criteria for my pet to be eligible for Oyen Takaful Kucing?
Takaful Kucing (EN)
Where can I enter the referral code?
Takaful Kucing (EN)
Do you store customer's credit card information?
Takaful Kucing (EN)
Documents to Prove Cat Ownership for Takaful
Takaful Kucing (EN)
What is a Pre-Existing Condition?
Takaful Kucing (EN)
Do I have to be Muslim to participate in Oyen Takaful?
Takaful Kucing (EN)
Can all breeds of cats be covered?
Takaful Kucing (EN)
Can I upgrade or downgrade my Oyen Takaful Kucing plan?
Takaful Kucing (EN)
How much does the certificate (contribution) cost?
Takaful Kucing (EN)
Can I cancel my Oyen Takaful Kucing certificate?
Takaful Kucing (EN)
What is a vet medical ID?
Takaful Kucing (EN)
Create Oyen Account Before Subscribing Takaful?
Takaful Kucing (EN)
Can I claim from my visit to any vet clinic in Malaysia?
Takaful Kucing (EN)
How will I get compensated?
Takaful Kucing (EN)
Why do I need Oyen Takaful Kucing?
Takaful Kucing (EN)
To whom will I be making the contribution and how will it be processed?
Takaful Kucing (EN)
Takaful Contribution: Monthly or Annual?
Takaful Kucing (EN)
Do I need to get Oyen's approval before I seek vet treatment?
Claims
Why do you need my bank account information?
Takaful Kucing (EN)
Why Submit Vet Docs & Photos for Takaful Kucing?
Takaful Kucing (EN)
How to Claim Vet Costs & Documents Needed
Takaful Kucing (EN)
Can I Change My Takaful Plan Mid-Certificate?
Takaful Kucing (EN)
What does a third party liability cover?
Takaful Kucing (EN)
How do I claim for burial cost?
Takaful Kucing (EN)
What is the the deductible in Oyen Takaful Kucing?
Pet Insurance (General)
What Supplements Are Not Covered Under Pet Insurance? And Why?
Policy Information and Guide
How do I cancel my Oyen Insurance Plan?
Dog Insurance
Documents to Prove Dog Ownership for Insurance
Billing and Payment
How can I change my monthly payment method?
Claims
What if I have both co-payment and deductibles?
Policy Information and Guide
How to update my pet owner profile?
Policy Information and Guide
How to Update Pet Details & Dog Microchip ID
Billing and Payment
How to update my bank details to receive my claims reimbursement?
Policy Information and Guide
How do I upload my pet cat's vet ID and pet photo?
Pet Insurance (General)
What is a deductible in Oyen Pet Insurance?
Policy Information and Guide
When will I receive my renewal notification?
Billing and Payment
Can I switch to monthly payment at time of renewal?
Policy Information and Guide
No Claim Discount: How to Qualify with Oyen
Billing and Payment
What is the terms and conditions for monthly payment?
Billing and Payment
Can I change monthly to annual premium mid term of my policy?
Billing and Payment
What are pre-authorisation charges? How much do you charge?
Cat Insurance
Do I need to microchip my cat to qualify for insurance?
Billing and Payment
Why did my monthly deduction fail, and how can I solve it?
Policy Information and Guide
How can I renew my policy at the end of the 1 year period?
Billing and Payment
What payment method do you accept?
Claims
Claim Rejected? How to Appeal the Decision
Pet Insurance (General)
Oyen Referral Bonus: How It Works
Cat Insurance
Submit Cat Vet Docs After Buying the Policy?
Pet Insurance (General)
Does My Pet Need a Medical Exam for Insurance?
Billing and Payment
Are there any additional payment transaction or stamp duty fees?
About Us
Who is MSIG Malaysia?
Dog Insurance
Can all breeds of dogs be insured?
Claims
What is the deadline to submit my claims to Oyen?
Policy Information and Guide
Renewing Pet Insurance: Will My Premium Change?
Pet Insurance (General)
Can I buy a pet insurance for someone else? Or for a stray cat or dog?
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Takaful Kucing (EN)

At the moment, Oyen focuses fully on pet insurance for cats and dogs. Our previous Wellness / Preventive Care and Travel Insurance plans have been discontinued.

If we launch anything new, we’ll share it with you 🐾

Related articles

Oyen Takaful Kucing: Discontinuation Update (Effective 5 May 2026)
What is a certificate effective date?
Can I cover pets other than cats?
Where can I get my official Oyen Takaful Kucing certificate?
Who is Oyen?
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Oyen® Pet Insurance and Takaful Kucing is a digital-first insurance agency for consumer insurance products like pet insurance in Malaysia.

We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).

Riskflow Sdn Bhd (1401523-D):
Formerly known as Oyen Sdn Bhd
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email: hello@oyen.my

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