Beat the Shed: Easy Ways to Manage Pet Hair (and Why HEPA Filters Help)
Pet Insurance (General)
[Announcement] Increasing Coverage Limit effective 11 November 2024
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My Policy is Overdue, What Should I Do?
Policy Information and Guide
What are the key changes to the New Oyen Policy Wording effective 3 May 2024?
Pet Insurance (General)
Can I insure pets other than cats and dogs?
Policy Information and Guide
Can I upgrade or downgrade my Oyen plan?
Policy Information and Guide
Can I transfer my pet insurance to another pet or owner?
Policy Information and Guide
Can I create an Oyen account if I’m not ready to buy insurance or subscribe to a Takaful plan yet?
Policy Information and Guide
Can I cancel my Oyen Insurance or Takaful Kucing Plan?
Pet Insurance (General)
Are all cat and dog breeds covered?
Claims
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Pet Insurance (General)
How are pet insurance premiums calculated?
Pet Insurance (General)
Why is Oyen pricing pet insurance based on age and breed?
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What is Auto-Renewal and How Does it Work?
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What is the transaction cost?
Claims
How do I submit a claim and how long does it take?
Billing and Payment
Important 8% SST Updates to Pet Insurance
Pet Insurance (General)
Are vaccine-preventable illnesses covered under pet insurance?
Policy Information and Guide
Is it true Oyen's Pet Insurance prices are changing?
Pet Insurance (General)
I have an existing plan with MSIG directly. Can I transfer my plan over to Oyen?
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What is Buy Back/Subscribe Back?
Pet Insurance (General)
What does Oyen Insurance policy cover?
Policy Information and Guide
What is a policy period?
Pet Insurance (General)
When does my pet insurance coverage start? What is a waiting period and how does it work?
Pet Insurance (General)
What are the exclusions for my pet insurance policy?
Pet Insurance (General)
Why are Congenital Conditions Excluded from Policies, and What Exceptions Exist for Hereditary Illnesses? (With Examples)
What question is your article answering?
Billing and Payment
Why am I seeing the full price when I only want to pay for monthly?
Pet Insurance (General)
How do I request for edits or amendments to my Oyen insurance policy?
Takaful Kucing (EN)
What's different about the Oyen Takaful Kucing product compared to Oyen Cat Insurance
Takaful Kucing (EN)
Do you offer any other products?
Takaful Kucing (EN)
Does the Oyen Takaful Kucing plan cover euthanasia and burial cost?
Takaful Kucing (EN)
I have not received my Takaful Certificate yet after 1 working day.
Takaful Kucing (EN)
Can I change from Oyen Cat Insurance to Oyen Takaful Kucing
Takaful Kucing (EN)
How long does it take to get my claim reimbursed?
Takaful Kucing (EN)
My cat is currently injured and/ or sick. Can I participate in the takaful plan now and claim from it immediately?
Takaful Kucing (EN)
Can I know more about 'Treatment of Small Amount'?
Takaful Kucing (EN)
Can I add my cat’s vaccine card and photo after I subscribe to Oyen Takaful Kucing?
Takaful Kucing (EN)
What are the criteria for my pet to be eligible for Oyen Takaful Kucing?
Takaful Kucing (EN)
Where can I enter the referral code?
Takaful Kucing (EN)
Do you store customer's credit card information?
Takaful Kucing (EN)
What documents do I have to submit to prove that I am the owner of my cat?
Takaful Kucing (EN)
What is a Pre-Existing Condition?
Takaful Kucing (EN)
Do I have to be Muslim to participate in Oyen Takaful?
Takaful Kucing (EN)
Can all breeds of cats be covered?
Takaful Kucing (EN)
Can I upgrade or downgrade my Oyen Takaful Kucing plan?
Takaful Kucing (EN)
How much does the certificate (contribution) cost?
Takaful Kucing (EN)
Can I cancel my Oyen Takaful Kucing certificate?
Takaful Kucing (EN)
What is a vet medical ID?
Takaful Kucing (EN)
Can I still create an Oyen account if I am not ready to subscribe to a takaful plan yet?
Takaful Kucing (EN)
Can I claim from my visit to any vet clinic in Malaysia?
Takaful Kucing (EN)
How will I get compensated?
Takaful Kucing (EN)
Why do I need Oyen Takaful Kucing?
Takaful Kucing (EN)
To whom will I be making the contribution and how will it be processed?
Takaful Kucing (EN)
Do I make the contribution monthly or annually? When do I have to make the contribution?
Takaful Kucing (EN)
Do I need to get Oyen's approval before I seek vet treatment?
Claims
Why do you need my bank account information?
Takaful Kucing (EN)
Why do I have to submit my cat's vet medical documentation and photo to qualify for the Oyen Takaful Kucing?
Takaful Kucing (EN)
How do I claim for vet medical cost? What documents do I need to prepare?
Takaful Kucing (EN)
I would like to change my plan before the end of my certificate period, is that possible?
Takaful Kucing (EN)
What does a third party liability cover?
Takaful Kucing (EN)
How do I claim for burial cost?
Takaful Kucing (EN)
What is the the deductible in Oyen Takaful Kucing?
What question is your article answering?
How do I claim under my Oyen Pet Wellness plan?
Is my pet eligible for the Oyen Pet Wellness Plan?
How are the Oyen Pet Wellness Plans different for pets of varying ages, like puppies/kittens, adults, and senior pets?
Can I buy both Oyen Pet Insurance and Oyen Pet Wellness for my pet, and are there any bundled discounts?
Can I join the Exclusive Oyen® Pet Owner WhatsApp Community without purchasing a Oyen Pet Wellness plan?
How can I access the Virtual 1 on 1 vet chat, and is it available 24/7?
How often can my pet use each service in a year, and is there a cost limit for these services under the plan?
Can I choose any vet for the services covered under the Oyen Pet Wellness plan, or are there specific partnered clinics?
What are the benefits covered under Oyen Pet Wellness Plan?
Pet Insurance (General)
What Supplements Are Not Covered Under Pet Insurance? And Why?
Policy Information and Guide
How do I cancel my Oyen Insurance Plan?
Policy Information and Guide
Can I cancel my Oyen Insurance Plan?
Can I extend my single-trip plan midway during my trip?
Are there any age restrictions for purchasing an annual plan?
How is an annual plan different from a single-trip plan?
Dog Insurance
What documents do I have to submit to prove that I am the owner of my dog?
How is the term "Pet" defined in the policy wording?
What does trip curtailment mean and how does it cover my family members and/or pet?
How is the term "Family Member" defined in the policy wording?
If I have more questions, who can I contact?
Where can I get my official policy document or insurance certificate?
To whom will I be paying the insurance premium and how will it be processed?
Billing and Payment
How can I change my monthly payment method?
What are Oyen Preventive Care terms and conditions?
How much does the insurance (premium) cost?
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Can I cancel my Oyen Preventive Care plan?
What can I not claim under Oyen Preventive Care?
How is the Oyen Pet Wellness different from Oyen Pet Insurance?
Claims
What if I have both co-payment and deductibles?
What are the benefits covered under Oyen Preventive Care?
What is Oyen Preventive Care and how does it work?
Policy Information and Guide
How to update my pet owner profile?
Policy Information and Guide
How to update my pet's details and (for pet dogs) update the microchip ID?
Billing and Payment
How to update my bank details to receive my claims reimbursement?
Policy Information and Guide
How do I upload my pet cat's vet ID and pet photo?
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Can I transfer my policy to the new pet owner?

Policy Information and Guide

Unfortunately, you will not be able to transfer an existing pet insurance to another owner. However, you may cancel your insurance policy and receive a pro-rated refund. And the new pet owner can then buy a new pet insurance policy for the pet. :)

Just drop us an email at care@oyen.my to get this sorted!

Related articles

What are the key changes to the New Oyen Policy Wording effective 3 May 2024?
Can I upgrade or downgrade my Oyen plan?
Can I transfer my pet insurance to another pet or owner?
Can I create an Oyen account if I’m not ready to buy insurance or subscribe to a Takaful plan yet?
Can I cancel my Oyen Insurance or Takaful Kucing Plan?
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