Why did my renewal premium increase, and why was a deductible added?

We know a higher renewal price is not fun to see, so here is the honest picture of what drives it.

Your renewal premium is reviewed each year and can change for a few reasons:

• Your pet is older. Premiums are set by age band. When your pet moves into a new age band at renewal, the price moves with it.
• Breed. For dogs, breed affects pricing.
• Claims on the policy. If there were claims during the year, the insurer reviews the claim history when setting the renewal. A higher claims history can lead to a higher premium, and in some cases a deductible is added.
• Rising vet costs. Vet treatment costs across Malaysia go up over time, and premiums reflect that.

What is a deductible, and why now? A deductible is a small amount you pay on each claim before reimbursement. It is one of the tools the insurer uses to keep a policy sustainable after higher claims, instead of a much larger premium jump. It applies going forward, not to past claims.

Your options: you can adjust your co-payment rate to lower the premium, or reach out to us and we will walk through what fits your budget. If a deductible was added and you would like us to review it, message us and we will do our best to help.

One thing we would gently flag: letting the policy lapse to avoid the increase usually costs more later, because a fresh policy restarts the waiting period and treats past conditions as pre-existing.