Can I cancel my Oyen Preventive Care plan?

The Oyen Preventive Care Plan has been updated to the Oyen Pet Wellness plan as of 3 October 2023.

If you purchased the Oyen Pet Wellness Plan from 3 October 2023 onwards, the details & benefits of your plan will be slightly different than the following.

Please refer to the FAQ for Oyen Pet Wellness Plan here.

Yes you can! You may cancel your Oyen Preventive Care subject to the following cancellation policy.

• If you have not submitted a claim or have withdrawn or non-processed claims:
  a) Cancellation request is within first 60 days: You will be refunded in full.
  b) Cancellation request is after 60 days: No refund will be offered.
• If you have submitted claims (including claims that are pending review, pending payment or have been successfully reimbursed):
  No refund will be offered.

You may cancel your plan with us by emailing to care@oyen.my with your request.

We will review your request and send you an email to confirm your plan cancellation.

You will then be refunded within 5 working days from the email confirmation date. The funds will be transferred to the bank account that you provided.

For full terms and conditions, click here