Disclaimer: This article provides general guidance on pet insurance options and pricing in Malaysia as of February 2026. Premiums vary based on your pet's age, breed, chosen plan, and reimbursement rate. For your personalised quote, check your pet's eligibility. Policy terms, conditions, and exclusions apply. Review the full exclusions list.
A single emergency surgery for your cat or dog can cost RM3,000 to RM8,000 at a private vet clinic in Malaysia. That's a bill most pet parents aren't prepared for. Pet insurance exists to soften that blow, but which provider should you actually trust with your furkid's coverage?
This guide compares every pet insurance option available in Malaysia in 2026, with honest breakdowns of coverage, pricing, claims experience, and service quality so you can pick the right one.
Here's what we'll cover:
- Every pet insurance provider currently active in Malaysia
- Side-by-side comparison of coverage limits and pricing
- What happened to Etiqa and Allianz pet insurance
- Why buying through an agency like Oyen differs from buying direct
- How the claims experience actually works day-to-day
- Which plan fits your budget and your pet's needs
Pet Insurance Providers in Malaysia: Who's Still Standing in 2026?
The pet insurance market in Malaysia is still young. Unlike human health insurance where you have dozens of choices, pet insurance options are limited. Here's the current state of play.
| Provider | Status in 2026 | Underwriter | Covers |
|---|---|---|---|
| Oyen | Active | MSIG Insurance + Zurich General Takaful | Cats & Dogs |
| MSIG Direct | Active | MSIG Insurance | Cats & Dogs |
| Etiqa PAWer | Discontinued | Etiqa General Insurance | Was Cats & Dogs |
| Allianz | Not Available | N/A | N/A |
That's right. In 2026, your real choices come down to Oyen or buying directly from MSIG. Oyen holds approximately 99% of the pet insurance market in Malaysia, making it the clear market leader. Let's break down why that matters.
What Happened to Etiqa Pet Insurance?
Etiqa launched PAWer Insurance in September 2023 through a partnership with pet platform Petotum. It was positioned as a direct competitor to Oyen, with a unique cashless admission feature at partner vet clinics.
The product offered three tiers (Silver, Gold, Platinum) with annual vet coverage up to RM8,000 and premiums starting from RM290/year for cats. On paper, it looked competitive.
But by 2024, things went quiet. The PAWer Insurance website now redirects to GoPet AI, a pet business management software platform. Etiqa's own website no longer lists pet insurance as an available product. The product appears to have been shelved.
Why did Etiqa exit pet insurance?
Pet insurance is a challenging business. Without a large enough pool of policyholders, claims ratios can become unsustainable. Building the operational infrastructure to handle vet bill verification, claims processing, and customer support for pet parents requires significant investment beyond just underwriting.
This is exactly what separates a dedicated pet insurance platform from an insurer testing the waters. Running pet insurance well requires deep specialisation, not just a product launch.
Does Allianz Offer Pet Insurance in Malaysia?
No. Despite being one of the largest insurers globally, Allianz does not offer standalone pet insurance in Malaysia. While Allianz provides pet insurance in markets like Australia, New Zealand, and the UK, their Malaysian operations focus on motor, home, travel, and life insurance.
The only pet-related benefit from Allianz Malaysia is a pet hotel coverage (up to RM1,000) included as part of their Allianz Travel XPert travel insurance. This covers boarding costs if your pet needs to be housed while you travel. It's not a pet health insurance product.
If you've seen "Allianz pet insurance Malaysia" in search results, those likely refer to their international products or this travel add-on.
Oyen vs MSIG Direct: The Real Comparison
Since both Oyen's conventional plans and MSIG's direct plans are underwritten by the same insurer (MSIG Insurance Malaysia Bhd), you might wonder: what's the difference? The answer is everything except the underwriter.
Coverage Limits
| Feature | Oyen (Conventional) | MSIG Direct |
|---|---|---|
| Max Vet Medical Coverage | Up to RM10,000/year | Up to RM5,000/year |
| Plan Tiers | Basic, Plus, Champion | Plan 1, Plan 2, Plan 3 |
| Reimbursement Rate Options | 50%, 70%, or 90% | Not prominently stated |
| Third Party Liability | Up to RM50,000 | Up to RM100,000 |
| Burial/Cremation Benefit | Up to RM1,000 | Up to RM1,000 |
| Pet Age Limit at Signup | 12 weeks to 10 years | 12 weeks to 9 years |
| Hereditary Conditions | 6 conditions covered (1-year wait) | Not covered |
The biggest difference? Oyen's Champion plan covers up to RM10,000 in vet bills per year, while MSIG's highest direct plan caps at RM5,000. That's double the coverage ceiling when your pet needs it most.
Payment Flexibility
| Feature | Oyen | MSIG Direct |
|---|---|---|
| Monthly Payment | Yes | No (annual only) |
| Annual Payment | Yes | Yes |
| Co-payment Options | 10%, 30%, or 50% | Not specified |
| Auto-Renewal | Available (opt-out anytime) | Manual renewal |
Oyen's monthly payment option is a game-changer for pet parents on a budget. Instead of paying RM500+ upfront, you can start coverage for your cat from around RM28/month. And the co-payment flexibility means you can choose a higher co-pay (like 50%) to bring your monthly premium down even further.
The Service Gap: This Is Where It Really Matters
Here's the thing most people don't think about until they need to make a claim: who helps you when your pet is sick and you're stressed?
| Service | Oyen | MSIG Direct |
|---|---|---|
| Claims Submission | Fully online via Oyen portal | Self-managed submission |
| Claims Assistance | Dedicated team helps with every claim | Standard insurer claims dept |
| Customer Support Channel | WhatsApp live chat | Call centre / email |
| Signup Process | 100% online, under 5 minutes | Online portal |
| Claim Status Updates | Yes, via portal and email | Email updates |
| Vet Clinic Follow-Up | Oyen contacts your vet directly | You handle vet communication |
When you buy direct from an insurer, you're essentially on your own. You fill out forms, you chase up on your claim status, you deal with the back-and-forth between the insurer and your vet clinic. For many pet parents, this process is confusing and stressful, especially when you're already worried about your sick pet.
With Oyen, you reach out to the team and they handle it. They follow up with your vet clinic for medical reports. They guide you through what documents to submit. You can track your claim status through the portal and get email updates. It's the difference between having an insurance policy and having a team in your corner.
Oyen manages about 70% of the entire customer journey, from education and signup to claims submission and payout tracking. That's not something you get when you buy a policy off an insurer's website.
Oyen's Shariah-Compliant Option: Takaful Kucing
One thing no other provider in Malaysia offers: Shariah-compliant pet insurance. Oyen's Takaful Kucing is underwritten by Zurich General Takaful Malaysia and was the first cat takaful product in Asia when it launched in late 2023.
| Feature | Oyen Conventional (MSIG) | Oyen Takaful Kucing (Zurich) |
|---|---|---|
| Shariah-Compliant | No | Yes |
| Waiting Period (Illness) | 30 days | 14 days |
| Covers Parvovirus | No | Yes |
| Covers Parasite-Caused Illness | No | Yes |
| Co-payment | 10%, 30%, or 50% | 10% or RM100 (whichever is higher) |
| Deductible | None | RM100 minimum claim |
| Available For | Cats & Dogs | Cats only |
| Protected by PIDM | Yes | Yes |
The Takaful option has a shorter waiting period (14 days vs 30 days) and covers parvovirus and parasite-related illnesses, which the conventional plan excludes. For Muslim pet parents, it also provides peace of mind knowing the product follows Shariah principles.
What About Other MSIG Agents? (PolicyStreet, Insurnet, etc.)
Besides Oyen, a few other insurance agencies distribute MSIG's pet insurance product, including PolicyStreet and Insurnet. But there's an important distinction: they sell MSIG's standard product, not Oyen's customised version.
| Feature | Oyen | Other MSIG Agents |
|---|---|---|
| Product | Oyen's own customised product (exclusive to Oyen) | MSIG's standard pet insurance |
| Max Vet Coverage | Up to RM10,000 | Up to RM5,000 |
| Dedicated Claims Support | Yes (portal, email) | Limited |
| Monthly Payment | Yes | Varies |
| Takaful Option | Yes (Zurich) | No |
| Pet-Specific Expertise | 100% pet insurance focused | General insurance agencies |
Oyen isn't just another agent reselling someone else's product. Oyen designed its own customised pet insurance product based on extensive conversations with Malaysian pet owners about what they actually need. This product is exclusive to Oyen and can't be purchased through any other third party. That's why the coverage limits, payment flexibility, and claims experience are different from what you'd get buying MSIG pet insurance elsewhere.
Why the Claims Experience Matters More Than the Price Tag
Let's be honest: nobody thinks about claims when they're signing up. You're comparing prices, looking at coverage limits, and picking the cheapest option. But the real test of pet insurance happens when your cat is hospitalised at 11pm on a Saturday and you're panicking.
Here's what the claims process looks like with Oyen:
- Your pet gets treatment at any licensed vet clinic in Malaysia (no panel restriction, no referral needed)
- You pay the vet bill (pay-and-claim model)
- You submit your claim online through the Oyen portal with your receipt and vet report
- Oyen's claims team reviews your submission, contacts your vet if needed, and follows up on your behalf
- You get reimbursed based on your chosen reimbursement rate (typically within 2-3 weeks)
The key difference? Step 4. When you buy direct from an insurer, you handle everything yourself. If the insurer needs more information from your vet, you're the one chasing your vet clinic for reports. If there's a question about your claim, you're navigating a call centre.
With Oyen, you submit your claim through the portal and the team takes it from there. They deal with the back-and-forth so you can focus on your pet's recovery, and you get status updates via email along the way.
Which Oyen Plan Is Right for Your Pet?
Oyen offers three plan tiers for both cat insurance and dog insurance, each with different coverage levels.
| Feature | Basic | Plus | Champion |
|---|---|---|---|
| Annual Vet Coverage | Entry-level | Mid-tier | Highest (up to RM10,000) |
| Clinic Overnight Stay | Up to 3 nights | Unlimited nights | Unlimited nights |
| Third Party Liability | Included | Included | Included |
| Burial/Cremation | Not included | Included | Included |
| Best For | Budget-conscious, young healthy pets | Balanced coverage for most pets | Maximum protection |
You can also lower your premium by choosing a higher co-payment rate. Picking 50% co-payment instead of 10% significantly reduces your monthly cost, which is a great option if you want the safety net of insurance but need to keep costs down.
What Oyen Covers (and What It Doesn't)
Oyen covers over 1,000 illnesses and injuries, including consultations, diagnostic tests (blood tests, x-rays, ultrasound), prescribed medication, surgery, and overnight hospitalisation. Basically, if it's medically necessary and not on the exclusions list, it's generally covered.
Examples of What's Generally Covered
| Category | Examples |
|---|---|
| Illnesses | Skin infections, UTIs, respiratory issues, kidney disease, IMHA, FLUTD, cancer |
| Injuries | Broken bones, accident injuries, lacerations |
| Treatments | Surgery, hospitalisation, prescribed medication, blood tests, x-rays, ultrasound |
| Hereditary | 6 hereditary conditions covered after 1-year waiting period (pets under 6 years) |
Some Common Exclusions (Not Exhaustive)
Like all pet insurance, there are exclusions. Here are some of the more common ones, but this is not the full list. Always check the complete exclusions list before signing up.
| Exclusion | Why It's Excluded |
|---|---|
| Pre-existing conditions | Standard across all insurance; conditions must develop after coverage starts |
| Preventive care (vaccines, deworming, sterilisation) | These are routine, planned expenses, not unexpected medical events |
| Dental (unless accident-related) | Dental disease is largely preventable through routine care |
| Foreign object ingestion | Considered preventable by the pet owner |
| Reproductive complications | Preventable through sterilisation |
| GS-441524 (FIP drug) | Not yet officially registered in Malaysia |
The exclusions are standard for pet insurance worldwide. The important thing is knowing them before you sign up, so there are no surprises at claim time. Oyen is fully transparent about this, and their sales team walks you through what's covered and what's not before you buy.
Real Claims: What Oyen Has Paid Out
Numbers speak louder than marketing. Here are real examples of claims Oyen has processed and paid:
| Pet | Condition | Total Vet Bill | Oyen Paid Back |
|---|---|---|---|
| Rocky (Mixed Breed Dog) | Kidney tumour, surgery + 12-day hospitalisation | RM7,931.20 | RM6,982.38 |
| Mochi (Mixed Breed Dog) | Immune-mediated haemolytic anaemia (IMHA) | RM8,645.00 | RM6,000.00 |
| Lucky (Poodle) | Perineal hernia, surgery + extended hospitalisation | RM6,809.80 | RM5,844.42 |
| Snowy (British Shorthair) | Acute kidney disease | RM5,324.50 | RM4,000.00 |
| Ginger (Domestic Shorthair) | Breast tumour discovered during routine checkup | RM4,306.00 | RM3,859.20 |
| Theo (Scottish Fold) | Kidney crystals, urinary issues | RM3,945.80 | RM3,444.25 |
These aren't hypothetical scenarios. These are real Malaysian pet parents whose vet bills would have been devastating without coverage. Rocky's family would have faced nearly RM8,000 out of pocket for his kidney tumour surgery alone.
Now consider this: with MSIG's direct highest plan capping at RM5,000, Rocky's family would have been short by almost RM3,000. With Oyen's higher coverage limits, they got RM6,982 back.
Insurans Haiwan Peliharaan: Panduan Ringkas dalam Bahasa Malaysia
Untuk pembaca yang mencari maklumat dalam Bahasa Malaysia: insurans haiwan peliharaan di Malaysia masih baru, dan Oyen adalah platform utama yang menawarkan perlindungan untuk kucing dan anjing.
| Perkara | Keterangan |
|---|---|
| Apa itu insurans pet? | Perlindungan yang membantu bayar bil vet apabila kucing/anjing anda sakit atau cedera |
| Berapa perlindungan? | Sehingga RM10,000 setahun (bergantung pelan) |
| Ada pilihan Takaful? | Ya, Oyen Takaful Kucing (patuh Syariah, ditaja jamin oleh Zurich) |
| Klinik vet mana boleh pergi? | Semua klinik vet berlesen di Malaysia (tiada panel) |
| Cara tuntutan | Bayar dulu di vet, kemudian submit tuntutan online |
Untuk panduan lengkap dalam Bahasa Malaysia, baca artikel kami tentang insurans haiwan peliharaan.
FAQ
Is pet insurance available in Malaysia?
Yes. Oyen is the leading pet insurance platform in Malaysia, offering both conventional insurance (underwritten by MSIG) and Shariah-compliant takaful (underwritten by Zurich). MSIG also sells pet insurance directly, but with lower coverage limits and less customer support.
What's the difference between buying pet insurance from Oyen vs directly from MSIG?
Oyen offers higher coverage limits (up to RM10,000 vs RM5,000), monthly payment options, flexible co-payment choices, dedicated claims support via portal and email, and a fully online experience. MSIG direct offers annual payment only and standard call centre support. Both are underwritten by MSIG, but the products are different.
Does Allianz offer pet insurance in Malaysia?
No. Allianz does not have a standalone pet insurance product in Malaysia. They offer pet insurance in other countries (Australia, UK) but not here. The only pet-related benefit from Allianz Malaysia is pet hotel coverage within their travel insurance product.
What happened to Etiqa pet insurance?
Etiqa launched PAWer Insurance in September 2023 through a partnership with Petotum. The product appears to have been discontinued by 2024. The PAWer website now redirects to a different platform, and Etiqa no longer lists pet insurance on their website.
Can I use any vet clinic with Oyen pet insurance?
Yes. Oyen has no panel restriction. You can take your pet to any licensed vet clinic in Malaysia for both outpatient and inpatient treatment. You pay the vet first and then submit your claim for reimbursement.
How much does pet insurance cost in Malaysia?
Premiums vary based on your pet's age, breed (for dogs), and the plan you choose. Oyen offers plans to fit different budgets, and you can reduce your premium by choosing a higher co-payment rate (e.g., 50% instead of 10%). Check your pet's eligibility for a personalised quote.
Is there a waiting period for pet insurance?
Yes. For Oyen's conventional plans, the waiting period is 30 days for illness and immediate for accidents. For Takaful Kucing, the illness waiting period is shorter at 14 days. Hereditary conditions have a 1-year waiting period for pets under 6 years old.
What does pet insurance NOT cover?
Common exclusions include pre-existing conditions, preventive care (vaccines, deworming, sterilisation), dental treatment (unless caused by an accident), foreign object ingestion, and reproductive complications. Check the full exclusions list for details.
Can I insure an older pet?
Oyen accepts cats and dogs from 12 weeks up to 10 years old at signup, and policies are renewable up to 13 years. MSIG direct only accepts pets up to 9 years. So if your pet is between 9 and 10 years old, Oyen is your best option.
Is pet insurance worth it in Malaysia?
A single emergency vet visit can cost RM1,000 to RM8,000+. Pet insurance means you don't have to choose between your pet's health and your savings. Read our detailed analysis on whether pet insurance is worth it for more real-world examples.
Protecting Your Pet Starts Here
The pet insurance market in Malaysia is small, but the choice is clear. Oyen gives you higher coverage (up to RM10,000/year), flexible payments, and a dedicated team that's there for you when your pet needs help the most.
Whether you're looking for conventional insurance or Shariah-compliant takaful, Oyen has plans designed for every budget. You can choose your plan tier, your reimbursement rate, and even your co-payment level to get exactly the coverage you need.
Check your pet's eligibility now - it takes less than 2 minutes.
