You don't need to inform us before seeking vet treatment, you can immediately bring your pet to the vet if they are ill/injured.

After the visit, do get an itemised vet receipt from your vet. An itemised receipt means the bill contains breakdown of all the items charged.

This is extremely important for us to process your claim. You bill needs to include:

If your pet has gone through any diagnostic tests. A full report of the diagnosis tests (blood tests, histopathology, x-rays, ultrasound, urinalysis, cytology and etc) is needed. Failing to submit a diagnosis will result in a longer claims processing time.

Do get more details about the diagnosis/illness and what caused it from the doctor as this is required for your claims.
Here are the questions you can ask:

Answer a few simple questions and upload receipts from your vet visit. If you have any follow-ups from the same condition, ideally combine all the receipts and submit them all together.

We will then work with our insurance partner to review your claim. The processing time usually takes about 3-4 weeks.

We are always on your side to help you the best that we can! If you need any help, you can always WhatsApp or Call us.

We hope your furkid gets well soon.