My Policy is Overdue, What Should I Do?

What are the key changes to the New Oyen Policy Wording effective 3 May 2024?

Can I insure pets other than cats and dogs?

Can I upgrade or downgrade my Oyen plan?

Can I transfer my pet insurance to another pet or owner?

Can I create an Oyen account if I’m not ready to buy insurance or subscribe to a Takaful plan yet?

Can I cancel my Oyen Insurance or Takaful Kucing Plan?

Are all cat and dog breeds covered?

How do I check on the status of my claim?

How are pet insurance premiums calculated?

Why is Oyen pricing pet insurance based on age and breed?

What is Auto-Renewal and How Does it Work?

What is the transaction cost?

Important 8% SST Updates to Pet Insurance

How do I submit a claim and how long does it take?

Are vaccine-preventable illnesses covered under pet insurance?

Is it true Oyen's Pet Insurance prices are changing?

I have an existing plan with MSIG directly. Can I transfer my plan over to Oyen?

What is Buy Back?

What does Oyen Insurance policy cover?

What is a policy period?

When does my pet insurance coverage start? What is a waiting period and how does it work?

What are the exclusions for my pet insurance policy?

Why are Congenital Conditions Excluded from Policies, and What Exceptions Exist for Hereditary Illnesses? (With Examples)

Why am I seeing the full price when I only want to pay for monthly?

How do I request for edits or amendments to my Oyen insurance policy?

What's different about the Oyen Takaful Kucing product compared to Oyen Cat Insurance

I have not received my Takaful Certificate yet after 1 working day.

Can I change from Oyen Cat Insurance to Oyen Takaful Kucing

How long does it take to get my claim reimbursed?

Can I know more about 'Treatment of Small Amount'?

Can I add my cat’s vaccine card and photo after I subscribe to Oyen Takaful Kucing?

What documents do I have to submit to prove that I am the owner of my cat?

Do I have to be Muslim to participate in Oyen Takaful?

Why do you need my bank account information?

Why do I have to submit my cat's vet medical documentation and photo to qualify for the Oyen Takaful Kucing?

How do I claim for vet medical cost? What documents do I need to prepare?

What is the the deductible in Oyen Takaful Kucing?

What Supplements Are Not Covered Under Pet Insurance? And Why?

How do I cancel my Oyen Insurance Plan?

What documents do I have to submit to prove that I am the owner of my dog?

How can I change my monthly payment method?

What if I have both co-payment and deductibles?

How to update my pet owner profile?

How to update my pet's details and (for pet dogs) update the microchip ID?

How to update my bank details to receive my claims reimbursement?

How do I upload my pet cat's vet ID and pet photo?

When will I receive my renewal notification?

Can I switch to monthly payment at time of renewal?

Does Oyen provide “No Claim Discount” and how do I qualify for “No Claim Discount”?

What is the terms and conditions for monthly payment?

Can I change monthly to annual premium mid term of my policy?

What are pre-authorisation charges? How much do you charge?

Do I need to microchip my cat to qualify for insurance?

How can I renew my policy at the end of the 1 year period?

Why did my monthly deduction fail, and how can I solve it?

What payment method do you accept?

I received my claim update. What happens if it is rejected or I would like to appeal the decision?

Do I get a referral bonus if I recommend Oyen to a friend or family member?

Can I submit my pet cat's vet medical documentation and photo after I purchase the policy?

Does my pet need to go for a medical examination before I can buy them a policy?

Are there any additional payment transaction or stamp duty fees?

What is the deadline to submit my claims to Oyen?

Can I renew my pet insurance policy upon 1 year expiry? Will my premium increase or decrease?

Can I buy a pet insurance for someone else? Or for a stray cat or dog?

I don't know the exact age of my pet, what can I do?

How can you contact us?

What is Oyen's background experience in insurance?

Do I need to get Oyen's approval before I seek vet treatment?

Do I have to get my dog licensed to qualify for insurance? If yes, how can I do so?

How do I claim for burial cost?

How much does the Oyen Pet Insurance or Certificate cost?

What is a vet medical ID?

Why do I have to submit my cat's vet medical documentation and photo to qualify for the insurance?

What are the criteria for my pet to be eligible for insurance or Oyen Takaful Kucing?

What is a claims reimbursement rate (for vet medical) and how is the claims paid to me?

I have more than 1 pet, can I buy a group pet insurance policy?

Can I claim from my visit to any vet clinic in Malaysia?

Does the microchip procedure hurt my pet dog?

Where can I get my official policy or Oyen Takaful Kucing certificate?

What is a pre-existing condition?

What if my pet dog doesn't have a microchip and there is a claim?

Why do I have to get microchip for my pet dog to qualify for insurance?

How do I receive Oyen's free microchip (for pet dogs)?

How will I get reimbursed or compensated?

Do you store customer's credit card information?

To whom do I pay the insurance premium or contribution, and how is it processed?

Can I get coverage if my pet is already injured or sick?

Does the plan cover euthanasia and burial cost?

What is Oyen's operation hour?

What is the difference in buying Oyen Pet Insurance vs buying directly with MSIG?

What is a co-payment?

Who is Oyen?

Can I change my plan before the end of my policy/certificate period?

Why do I need pet insurance or Oyen Takaful Kucing?

What does third party liability cover?

Where can I enter the referral code?

Can I add my pet's microchip number after I purchase the policy?

What is the certificate or policy effective date?

What documents do I have to submit to prove that I am the owner of my cat?