Insure Your Next Adventure
Malaysia's first travel insurance that protects you on your international trips while thinking about your pets!
*Policy terms and conditions apply
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We have your back (and your bags)!
Don't let any surprises ruin your travels.
Medical Costs
Treatment for illness or injury while traveling overseas, as well as emergencies.
Travel Inconvenience
Get reimbursed for any travel delays or flight cancellations. We even cover for any loss of travel documents.
Luggage & Belongings
Coverage for stolen, lost, or damaged personal items like luggage, laptops, money, accessories, cameras, mobile phones and more.
We got your pet's back
Get reimbursed when your pets need to stay in pet hotels longer due to travel delays or trip curtailment when your pet passes away/gets severely ill.
Claim for extension of pet boarding in case of travel delay
Claim for the unused portion of your trip upon your pet's death or a sudden and unexpected life-saving surgical treatment by a veterinarian
What's covered
We are here for you when it matters the most
If you experience sudden illness or injury in-trip, including COVID-19. We can cover prescription drugs.
If you experience sudden illness or injury in-trip, including COVID-19. We can cover prescription drugs.
If you experience sudden illness or injury in-trip. We can cover prescription drugs.
If you experience sudden illness or injury in-trip, including COVID-19. We can cover prescription drugs.
If you experience sudden illness or injury in-trip, including COVID-19. We can cover prescription drugs.
Medical expenses covered in case of accidental injury or illness while traveling.
Coverage for COVID-19 medical expenses overseas, including follow-up treatment in Malaysia.
Protection for accidental death, loss of sight or limbs, and permanent disability.
Protection for lost or damaged luggage and personal items.
Compensation for every six consecutive hours of delay.
(Max RM800)
Coverage for trip cancellations due to unforeseen circumstances such as death, illness, or natural disasters.
We will reimburse you for the unused portion of your trip that was paid for while still in Malaysia.
We will pay for your pet’s boarding extension in Malaysia in the event of your trip’s delay (Minimum of 8 hours delay from your original scheduled trip)
Compensation for delay in your scheduled carrier for the first four (4) hours, and for every subsequent six (6) consecutive hours of delay.
Protection for costs associated with lost or stolen passport or air tickets.
Medical expenses covered in case of accidental injury or illness while traveling.
Protection for accidental death, loss of sight or limbs, and permanent disability.
Protection for lost or damaged luggage and personal items.
Compensation for every six consecutive hours of delay.
(Max RM1,000)
Coverage for trip cancellations due to unforeseen circumstances such as death of your family (parents, grandparents etc.), or natural disasters.
We will reimburse you for the unused portion of your trip that had to be cancelled due to the passing of your family (parents, grandparents, pets etc.)
We will pay for your pet’s boarding extension in Malaysia in the event of your trip’s delay (Minimum of 8 hours delay from your original scheduled trip).
Compensation for delay in your scheduled carrier for the first four (4) hours, and for every subsequent six (6) consecutive hours of delay.
Protection for costs associated with lost or stolen passport or air tickets.
Medical expenses covered in case of accidental injury or illness while traveling.
Protection for accidental death, loss of sight or limbs, and permanent disability.
Protection for lost or damaged luggage and personal items.
Compensation for every six consecutive hours of delay.
(Max RM1,200)
Coverage for trip cancellations due to unforeseen circumstances such as death, illness, or natural disasters.
We will reimburse you for the unused portion of your trip that was paid for while still in Malaysia.
We will pay for your pet’s boarding extension in Malaysia in the event of your trip’s delay (Minimum of 8 hours delay from your original scheduled trip)
Compensation for delay in your scheduled carrier for the first four (4) hours, and for every subsequent six (6) consecutive hours of delay.
Protection for costs associated with lost or stolen passport or air tickets.
*Policy terms and conditions apply
FAQ
Still not sure how it works? Read through our frequently asked questions!
Who is eligible to apply?
All Malaysians, Permanent Residents, Non Residents, Work Permit/Employment Pass Holders or otherwise legally employed persons in Malaysia are eligible to apply.
I suffer from medical and physical conditions. Can I claim for medical/hospital and other related expenses if I require treatment while on my trip?
No, the policy excludes pre-existing conditions, i.e., any illness or injury that the Insured had contracted, was diagnosed or treated for during the 12 months prior to the journey and whether or not treatment, medication or advice was sought or received prior to the commencement of the journey.
Can I seek reimbursement for non-refundable expenses that I had paid if I have to cancel my trip due to a serious illness?
A claim under Section 7 will be payable if your trip is cancelled due to serious injury or illness which requires hospitalisation or compulsory quarantine, and if you are unfit to travel as certified by a Medical Practitioner. For this section to be payable, the insurance must be purchased no later than 7 days before the commencement date of your journey.
How do I cancel my policy and get a refund of the premiums paid?
You may cancel this policy before the commencement of your journey by giving us seven days’ written notice. Please email us at travel@oyen.my to ask for a refund of the premium paid for this policy.
How do I submit a claim for my travel insurance?
Drop us an email at travel@oyen.my and we will send you the checklist and link to submit any documents for you.
What happens when I need an emergency help when I’m travelling?
Please call our worldwide assist 24/7 number at +603-2166 3080. You may get assistance for Medical Assistance in an emergency or if an evacuation or repatriation is required. Additionally, you can get travel assistance pertaining to lost luggage, passports, money and credit cards.
Does Oyen Travel Insurance cover my pet's vet medical bill if he/she travels with me?
No, our travel insurance product excludes vet medical claims for your pet as this is not a Pet Travel Insurance but a human Travel Insurance product with pet add-on benefits.
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Worry-free travel
Your trip is important to you, whether for business or leisure. Protect it from the unexpected with Oyen!
Oyen® is a digital-first insurance agency for consumer insurance products like pet insurance and more. We are an authorised agent of MSIG Insurance (Malaysia) Bhd.
Oyen® Insurance is underwritten by MSIG Insurance (M) Bhd
Oyen Sdn Bhd (1401523-D):
Block C, Megan Avenue 1, C-7-3, 189, Jln Tun Razak,
50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
t: +6016 299 6840 (9am-5pm, Mon to Fri)
email: hello@oyen.my