For complete policy coverage and exclusion, please refer to Oyen's Policy Wording.
Frequently Asked Questions
Does my pet need to go for a medical examination before I can buy them a policy?
Unlike medical insurance for humans, a pet medical examination will not be needed before buying a pet insurance policy.
How will I get reimbursed?
Once your claim is approved, MSIG will transfer the claims amount (less co-payment) directly to your bank account saved in your user profile. Please make sure to update your accurate bank details (Same Legal Name as Policy).
Any deadline to submit my claim?
We suggest to file the claim as soon as possible, however, we do have a 7 days deadline from the date of incident for you to submit the claim via our website.
Can I claim from visit to any vet clinic in Malaysia?
Yes, you may submit claims from any registered vet clinic in Malaysia. A vet clinic in Malaysia is defined as a registered veterinary surgeon registered with Malaysia Veterinary Council in accordance with the Veterinarian Surgeons Act 1974.
Still can't find your answer?
Visit our FAQ page at help.oyen.my or contact us at firstname.lastname@example.org.